Public Offer

Public Offer of ORDO ERP LLP for Access to the ORDO Platform

Version dated June 1, 2026

1. Definitions

1.1. Company means ORDO ERP Limited Liability Partnership, BIN 220140024194.

1.2. Platform means the ORDO software system for managing preschool educational organizations, available at ordo.education, including related applications, learning materials and online courses.

1.3. Client means a legal entity, individual entrepreneur or individual who has accepted the terms of this offer.

1.4. Plan means a set of Platform features and services, with its price and billing period, published at ordo.education.

1.5. Account means personal access to the Platform for the Client or its employee.

1.6. Client Data means any information entered into the Platform by the Client or its users, including personal data of pupils, their legal representatives and employees.

2. General Provisions

2.1. This document is a public offer of the Company under Article 395 of the Civil Code of the Republic of Kazakhstan and contains all material terms of the agreement for access to the Platform (the "Agreement").

2.2. The offer is accepted when the Client performs either of the following actions:
- registers on the Platform and confirms agreement with the terms of this offer;
- pays for services under the selected Plan.

2.3. Upon acceptance, the Agreement is deemed concluded in writing on the terms of this offer.

2.4. A person accepting the offer on behalf of a legal entity or individual entrepreneur confirms that they have the necessary authority. The Client is responsible for the actions of such person.

2.5. The Privacy Policy published at ordo.education forms an integral part of the Agreement.

2.6. Purchases in the ORDO mobile app for iOS are made through the App Store, where ORDO LIMITED, a private company (BIN 260640900685), is listed as the seller. Payment, subscription cancellation and refunds for such purchases are governed by Apple's rules. Sections 6 and 12 of this offer do not apply to such purchases.

3. Subject of the Agreement

3.1. The Company grants the Client a simple (non-exclusive) license to use the Platform remotely via the Internet and provides related services (learning materials, online courses, consultations, technical support) to the extent provided by the selected Plan.

3.2. The features and services included, their price and billing period are determined by the Plan in effect on the date of payment.

3.3. Additional services not included in the Plan (implementation, data migration, staff training, etc.) are provided by separate agreement of the parties.

4. Rights and Obligations of the Company

4.1. The Company shall:
- provide access to the Platform within 1 business day of receiving payment, or within the period specified in the Plan;
- keep the Platform operational, except during scheduled maintenance and in the circumstances set out in Section 11;
- notify the Client at least 24 hours in advance of scheduled maintenance that makes the Platform unavailable;
- provide technical support to the extent provided by the Plan;
- protect Client Data in accordance with Section 8 and the Privacy Policy.

4.2. The Company may:
- develop and modify the Platform's functionality without materially worsening the terms of a paid Plan;
- suspend the Client's access to the Platform in the event of non-payment or breach of the Agreement, after notifying the Client;
- engage third parties to perform the Agreement, while remaining responsible to the Client for their actions.

5. Rights and Obligations of the Client

5.1. The Client shall:
- pay for services on time in accordance with the Plan;
- provide accurate information when registering;
- keep Account login credentials confidential and be responsible for all actions performed using the Account;
- use the Platform only for lawful purposes and not attempt to gain unauthorized access to, copy, decompile or disrupt the Platform;
- obtain the consent of personal data subjects (including legal representatives of pupils) to the processing of their personal data using the Platform.

5.2. The Client may:
- use the Platform in accordance with the selected Plan;
- receive technical support;
- export Client Data from the Platform;
- terminate the Agreement at any time in accordance with Section 13.

6. Prices and Payment

6.1. Prices are set by the Plan and stated in tenge.

6.2. Payment is made 100% in advance for each billing period by bank card, through electronic payment services or by bank transfer against an invoice.

6.3. The payment obligation is fulfilled when the funds are credited to the Company's account.

6.4. Changes to Plans do not affect the price of a billing period already paid.

6.5. If the next billing period is not paid, access to the Platform may be suspended 5 business days after the end of the paid period. Client Data will be retained in accordance with Clause 8.5.

7. Closing Documents

7.1. For legal entities and individual entrepreneurs, the Company issues a certificate of services rendered at the end of each billing period and an electronic VAT invoice in accordance with the tax legislation of the Republic of Kazakhstan.

7.2. If the Client does not submit a reasoned objection within 5 business days of the certificate being sent, the services are deemed accepted in full.

7.3. The parties recognize the legal force of documents signed with an electronic digital signature or sent through electronic document management systems.

8. Client Data and Personal Data

8.1. Client Data belongs to the Client. The Company acquires no rights to it other than the right to process it for the purpose of performing the Agreement.

8.2. The Company processes personal data contained in Client Data on behalf of the Client and solely for the purpose of performing the Agreement, in accordance with the Law of the Republic of Kazakhstan "On Personal Data and Its Protection" and the Privacy Policy.

8.3. As the organization collecting personal data of pupils, their legal representatives and employees, the Client ensures that consent to its processing, including processing using the Platform, has been obtained.

8.4. The Company stores Client Data in databases located in the Republic of Kazakhstan and applies legal, organizational and technical measures to protect it.

8.5. After termination of the Agreement, upon the Client's request submitted within 30 calendar days, the Company provides an export of Client Data in a commonly used electronic format. After this period, Client Data is destroyed, except for data whose retention period is established by the legislation of the Republic of Kazakhstan.

9. Intellectual Property

9.1. Exclusive rights to the Platform, its source code, design, the ORDO trademark, learning materials and other intellectual property belong to ORDO LIMITED, a private company registered in the Astana International Financial Centre (BIN 260640900685). The Company provides access to the Platform under a license granted by ORDO LIMITED.

9.2. The Client may not copy, distribute, transfer to third parties or modify the Platform or materials, or use them beyond the rights granted under the Agreement.

10. Liability

10.1. The parties are liable for non-performance or improper performance of their obligations in accordance with the legislation of the Republic of Kazakhstan and the Agreement.

10.2. The Company's aggregate liability under the Agreement is limited to the amount actually paid by the Client during the 3 months preceding the event giving rise to the claim.

10.3. The Company is not liable for the Client's lost profits or indirect losses, or for losses resulting from:
- inaccurate information provided by the Client;
- actions of third parties who gained access to the Account through the Client's fault;
- failures of communication networks or of the Client's equipment or software;
- the Client's breach of the Agreement.

10.4. The limitations in Clauses 10.2 and 10.3 do not apply where limitation of liability is not permitted by the legislation of the Republic of Kazakhstan, including consumer protection legislation.

11. Force Majeure

11.1. The parties are released from liability for non-performance of obligations caused by force majeure: natural disasters, military action, acts of government authorities, large-scale failures of communication and power networks, and other extraordinary circumstances that the parties could not foresee or prevent.

11.2. The affected party shall notify the other party within a reasonable time.

12. Refunds

12.1. Payments for a paid billing period are non-refundable. If the Client terminates the Agreement, access to the Platform continues until the end of the paid period, after which the Agreement terminates.

12.2. Refunds are made only in the following cases:
- erroneous or duplicate payment;
- access to the Platform was not provided through the Company's fault within the period specified in Clause 4.1;
- other cases expressly provided for by the legislation of the Republic of Kazakhstan.

12.3. To request a refund, the Client sends a request to info@ordo.education stating the date and amount of the payment. The Company initiates the refund within 10 business days of receiving the request, using the original payment method. Card payments are refunded to the same card; the time it takes for funds to be credited depends on the bank.

13. Term and Termination

13.1. This offer is valid from its publication at ordo.education until withdrawn by the Company.

13.2. The Agreement takes effect upon acceptance and remains in force indefinitely until terminated.

13.3. The Client may terminate the Agreement at any time by sending notice to info@ordo.education or through the Platform.

13.4. The Company may unilaterally terminate the Agreement in the event of a material breach by the Client, including non-payment for 30 calendar days after the end of the paid period, by giving the Client at least 10 calendar days' notice.

14. Changes to the Offer

14.1. The Company may change the terms of this offer and the Plans. The new version is published at ordo.education.

14.2. The Company will notify Clients of material changes by email or through the Platform at least 10 calendar days before they take effect.

14.3. If the Client does not agree with the changes, the Client may terminate the Agreement before they take effect. In that case, access to the Platform continues on the previous terms until the end of the paid period. Continued use of the Platform after the changes take effect constitutes acceptance of them.

15. Dispute Resolution

15.1. The Agreement is governed by the legislation of the Republic of Kazakhstan.

15.2. The parties shall resolve disputes through negotiation. A pre-trial claim procedure is mandatory: a claim must be answered within 15 business days of receipt.

15.3. If no agreement is reached, the dispute shall be referred to the court at the Company's location, unless other jurisdiction is provided by the legislation of the Republic of Kazakhstan, including consumer protection legislation.

16. Final Provisions

16.1. Notices under the Agreement are sent to the email address provided at registration (for the Client) and to info@ordo.education (for the Company), or through the Platform.

16.2. If any provision of the Agreement is held invalid, this does not affect the validity of the remaining provisions.

17. Company Details

ORDO ERP LLP
BIN: 220140024194
Registered address: Office 16, 34B Turkestan Street, Astana, Republic of Kazakhstan
Bank: Kaspi Bank JSC
BIC: CASPKZKA
IBAN: KZ51722S000036453755
Beneficiary code (KBe): 17
Email: info@ordo.education
Website: ordo.education